Dunapack Packaging Selects Creatio to Drive Digital Transformation in the Eco-friendly Packaging Industry

Creatio, a global vendor of a no-code platform for automating workflows and CRM with a maximum degree of freedom, has announced today a new client, Dunapack Packaging. This decision marks a significant step toward revolutionizing the company's business operations. It aims to deliver enhanced services to its customers, improve the centralization of data and information, drive innovation, and foster communication.   

Dunapack Packaging specializes in producing high-quality corrugated cardboard packaging using mainly recycled paper. With a strong commitment to sustainability and care for the environment, they employ the most modern technology to produce tailor-made, innovative, and competitive packaging solutions made of raw materials that are 100% recyclable and biodegradable.  

The company commits to living circularity, embracing the values of people, performance, and responsibility. They have established a strategic orientation to integrate these values into the technological aspects of their operations. Dunapack Packaging is actively advancing this vision by pursuing digitalization, data structuring, and augmented market intelligence to enhance operational agility and efficiency. 

“Creatio is the ideal strategic partner for Dunapack Packaging, enabling the implementation of an innovative CRM solution seamlessly integrated into the existing application landscape and operational workflows. This marks the next step in digitalizing the customer journey. We anticipate that this solution will empower us to foster our customer-centric approach, equipping us with the essential resources and insights to better comprehend, engage, and support our customers.” — Thomas Krippner, Managing Director, Topic Owner Finance, Treasury & IT at Dunapack Packaging. 

"Dunapack Packaging's decision to select Creatio for its digital transformation underscores our mutual dedication to improving customer service and fostering innovation. Integrating Creatio into Dunapack Packaging's operations, strategically positions them to facilitate the customer-centric excellence they are striving for ” — Darren Lewis, Chief Sales Officer, Europe at Creatio. 

By harnessing the capabilities of Creatio’s no-code platform, Dunapack Packaging will be strategically positioned to improve customer service, nurture loyalty, and facilitate effective communication. Creatio will serve as the cornerstone for cultivating a holistic customer-centric approach that will support Dunapack Packaging’s long-term success and market leadership. 

“As the first choice business partner for our customers with innovative and high-quality packaging solutions, with the smallest possible footprint on the environment, Dunapack Packaging is committed to creating sustainable value and profitable growth. We would like further to improve our services and become a leader as a differentiator. With the implementation of CRM, we will re-design and create plant specific processes which will increase our sales force efficiency & effectiveness to deliver extra benefits to our customers.” — Stanislav Razpopov, Managing Director, Topic Owner Sales & Marketing at Dunapack Packaging. 

“Our CRM software will enable us to better understand our customers’ needs, preferences, and interactions with them. The system will help us efficiently manage data, track history, and anticipate needs. The comprehensive system functionality provided ensures that every interaction with us is smooth and well-informed, saving time and enabling us to deliver better products and services. This results in more personalized and meaningful engagements, ultimately improving our customers’ satisfaction and loyalty.” – Andreas Karnholz, Sales Director at Dunapack Packaging Vienna. 

About Dunapack Packaging 

Dunapack Packaging, a member of the Austrian Prinzhorn Group, specializes in producing high-quality corrugated cardboard packaging primarily using recycled paper. With over 6,000 employees across 12 countries and 24 plants, they are the regional market leader in Central and Eastern Europe, delivering innovative and sustainable packaging solutions. Their commitment to sustainability is emphasized by the use of recycled materials and 100% recyclable, biodegradable products. 

About Creatio   

Creatio is a global vendor of one platform to automate industry workflows and CRM with no-code and maximum degree of freedom. Millions of workflows are launched on our platform daily in 100 countries by thousands of clients. Genuine care for our clients and partners is a defining part of Creatio’s DNA.