Award-winning BPMonline to Feature at the Biggest Annual CRM Conference

BPMonline welcomes the opportunity to speak at the customer relations management conference, CRM Evolution 2012 at the Marriot Marquis in Times Square New York on the 13th of August

CRM Evolution 2012 offers the chance to learn invaluable lessons from those who shape the industry. Key players, innovators and thought leaders from customer service industries to share their knowledge and strategies on how to bring customer relations up to the higher echelons.

CRM Evolution 2012 is a networking platform for all consultants, vendors and practitioners who want to be at the forefront of customer relations - with plenty of workshops, presentations and visual content in abundance. Big names such as William Band, Kate Legget from Forrester, Brent Leary and Ray Wang will be there along with another 70 of the market’s top leaders.

This year will cover hot topics such as process management in CRM, social CRM, and how to leverage these technologies in order to improve customer relationships.

Helen Iron, BPMonline Business Development Executive, will talk about one of the mainstream topics in CRM at the moment – the merging of CRM with business process management.

“By combining CRM with BPM we can improve customer experience whilst increasing productivity at the same time,” says Helen, “The automation of internal tasks and more streamlined processes provide companies with much greater potential for growth.”

Katerina Kostereva, co-founder and CEO of BPMonline, during ‘The Making of a CRM Idol’ session will tell about the practices and strategies that helped the company to win CRM Idol 2011.

Mrs Kostereva mentioned, that "We are proud that our product, BPMonline CRM, was titled the CRM Idol 2011. Our team has been working for the last three years to create BPMonline CRM. As a result we have the solution that brings easy and affordable process management tools to CRM professionals. We are sure that in the nearest future stand-alone CRM solutions will be replaced by platforms that provide new features, such as BPM features and deeper integration with social media. A business of any size and industry will benefit from this kind of a platform."

Meet BPMonline at stand 202 at CRM Evolution Showcase to learn about highly innovative award-winning CRM+BPM application and try the system in action!