We are looking for a Support Analyst (Tier 2) to interact with our clients from Global Markets. 

Working on our team as a Support Analyst position involves:

  • monitoring the team's pool of cases and taking them into work;
  • analyzing and diagnosing incoming cases;
  • resolving cases regarding the functionality of the Creatio product line and implementing technical tasks (such as building business processes, configuring integrations, etc.);
  • providing algorithms for implementing additional business logic;
  • identifying product errors and creating bug reports to be submitted to the development Scrum teams;
  • handling escalations and critical use cases;
  • handling the knowledge base;
  • working on the Problem Management process.

Candidate Expectations:

  • excellent customer service and interpersonal skills;
  • experience in technical or customer support;
  • exceptional proficiency in both verbal and written communication; 
  • knowledge of office software, email clients, and web browsers;
  • understanding of PC architecture and networks — required;
  • knowledge of databases (MS SQL/Oracle/PostgreSQL) — required;
  • basic programming knowledge and understanding of OOP principles — preferred; 
  • strong teamwork and collaboration skills;
  • the ability to handle multiple activities simultaneously and prioritize tasks effectively;
  • English level — Upper-intermediate or higher.

What you should expect from us:  

  • the award-winning product (a Leader in Gartner Quadrants) to be proud of;
  • a remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide;
  • culture of genuine care, ownership, dedication, and high standards (learn more here);
  • a vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties;
  • caring for your health: Creatio offers several options for medical insurance together with our medical partner
  • Creatio offers all team members competitive pay;
  • paid leave options for life-qualifying events, sicknesses, etc;
  • nice and modern hub in the Kyiv city center to get acquainted with colleagues or to gain some quiet space for concentration.