We are on the lookout for a passionate Support Analyst to join our Innovations Department, where you will cultivate meaningful connections with our internal clients at Creatio.
Working on our team as a Support Analyst position involves:
- monitoring the team's pool of cases and taking them into work;
- analyzing and diagnosing incoming cases;
- resolving cases regarding the functionality of the Creatio product line and implementing technical tasks (such as building business processes, configuring integrations, etc.);
- providing algorithms for implementing additional business logic;
- identifying product errors and creating bug reports to be submitted to the development Scrum teams;
- timely informing users about the status of their cases;
- handling escalations and critical user cases;
- processing feedback regarding cases;
- creating and updating knowledge base articles;
- providing feedback and suggestions on articles to the Academy team.
Candidate Expectations:
- excellent customer service and interpersonal skills;
- experience in technical or customer support;
- exceptional proficiency in both verbal and written communication;
- knowledge of office software, email clients, and web browsers;
- understanding of PC architecture and networks - required;
- demonstrated capacity to improve knowledge of databases (MS SQL/Oracle/PostgreSQL);
- basic programming knowledge and understanding of OOP principles - preferred;
- strong teamwork and collaboration skills;
- the ability to handle multiple activities simultaneously and prioritize tasks effectively.
What you should expect from us:
- the award-winning product (a Leader in Gartner Quadrants) to be proud of;
- a remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide;
- culture of genuine care, ownership, dedication, and high standards (learn more here)
- a vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties;
- caring for your health: Creatio offers several options for medical insurance together with our medical partner;
- Creatio offers all team members competitive pay;
- paid leave options for life-qualifying events, sicknesses, etc;
- nice and modern hub in the Warsaw city center to get acquainted with colleagues or to gain some quiet space for concentration.
If you are interested, please submit your CV at recruiter@creatio.com or apply online.