We are looking for a Customer Success Manager for the SMB and Corp segment market to join our team. 

Working on our team as a Customer Success Manager position involves:  

  • managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners;
  • collecting feedback from customers about the Creatio system and satisfaction with the partner’s implementation project solution;     
  • developing and maintaining trusted relationships with key partners and their customers;
  • driving customer retention and renewals by building strong relationships;     
  • collaborating with our Business Analysts, Developers, Product, Support and Sales teams to drive customer implementation projects, adoption, and growth.

Candidate Expectations:  

  •  3+ years of experience working with global SMB or Corporate segment customers;     
  • English language — Advanced; 
  • experience in implementing/customizing corporate software;     
  • excellent communication and presentation skills;     
  • experience with CRM / ERP / Core systems;
  • experience in problem-solving, working with customer objections;      
  • experience in conducting trainings and presentations;     
  • understanding business needs with further translation into the requirements.

What to expect from us:

  • the award-winning product (a Leader in Gartner Quadrants) to be proud of;
  • a remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide;
  • culture of genuine care, ownership, dedication, and high standards (learn more here);
  • a vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties;
  • caring for your health: Creatio offers several options for medical insurance together with our medical partner;
  • Creatio offers all team members competitive pay;
  • paid leave options for life-qualifying events, sicknesses, etc;
  • nice and modern hub in the Warsaw city center to get acquainted with colleagues or to gain some quiet space for concentration.