We are looking for an Enterprise Customer Success Manager who will be working in the USA market.

 

Responsibilities: 

  • Maintain and develop long-term relationships with strategic customers of the Corporate & Enterprise segment across the USA region.

  • Act as a trusted advisor of assigned accounts and communicate with them on different levels including C-level executives.

  • Control and audit delivery processes in implementation projects for Corporate & Enterprise customers, identify early red flags to prevent delivery and launch-related issues.

  • Help customers achieve their desired outcomes, value realization, and high ROI.

  • Grow customer's portfolio through zero churn and active cross and up-sales.

  • Maintain higher than industry average NPS score. 

 

Desired Skills and Experience: 

  • Minimum 3+ years of B2B account management or project management experience working with Enterprise accounts in USA

  • Experience working with CRM, BPM, LC/NC solutions will be a preference.

  • English language skills and executive level communication.

  • Desire to learn and adapt fast according to a changing market environment.

  • Customer-centric expert with a track record in delivering customer success. 

 

What you should expect from us:   

  • The award-winning product (a Leader in Gartner Quadrants) to be proud of.           

  • A remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide.       

  • Culture of genuine care, ownership, dedication, and high standards (learn more here).     

  • A vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties.                   

  • Creatio offers all team members competitive pay.           

  • Paid leave options for life-qualifying events, sicknesses, etc.