Full cycle AI-Native service management platform to increase customer experience
Manage cases and customer requests, leverage a consolidated agent desktop and robust productivity tools, organize omnichannel communications and collaboration, and implement flexible ITSM workflows
Highly recognized by
Forrester Customer Service Solutions Wave 2024
Users Love Creatio
Comprehensive AI capabilities to elevate and empower customer service teams
AI Skills for Service
Delivering intelligent support and automating routine tasks, such as case routing, case resolution, sentiment analysis, response generation, knowledge base assistance, and service management, to drive efficiency and elevate customer satisfaction:
Grow your revenue with composable AI-native Service applications
Case Management
AI-native case management and service automation
Case and service request management of any type and complexity, automated case registration, classification,
Customer 360
Complete view of contacts and accounts
360-degree view of contact and account data with a complete omnichannel engagement history across the entire customer journey.
Contact Center
Service agent desktop with real-time communications and customer data
Intelligent queue management and case distribution, consolidated agent desktop with access to customer data, assigned tasks, analytics, and communications tools.
Knowledge Management
AI-powered knowledge management with
Advanced
Productivity
Seamless task management, communications, and team collaboration
Collaborative task management, agent schedule management, seamless calendar and email synchronization, notifications and alerts, flexible personal productivity dashboards, and team collaboration tools.
Connect Service Creatio to your existing tools
Trusted By our Customers
"Creatio platform enables us to provide our members with a personalized approach and tailor our communication and processes to address the unique needs of each member."
Achieve service excellence with more composable capabilities
Service performance analytics
Rich dashboards and service reporting with in-depth no-code configuration tools to track service KPIs in real-time as well as run historical analysis.
AI-Native workflow management
End-to-end AI-native workflow automation and monitoring tools to streamline a wide range of service processes.
Field service
Robust tools to prioritize, schedule, execute, and improve the efficiency of field service visits of different types.
Omnichannel communications
Complete set of popular communication options to manage customer and team communications from one place, track history, and autofill customer data.
IT service management
Robust tools to consolidate and handle an end-to-end IT service management cycle.
Queue management and routing
Automated queue management and case routing workflows to boost the productivity of service agents and minimize case resolution times.
Problem management
Full-cycle automation for problem management, from problem identification and classification to resolution and closure, including resolution history and analytics.
Service level agreements
Flexible tools to define, activate, and manage all types of SLAs, with complete history tracking of SLA agreements/activations.
Integrations and marketplace
The universe of apps, connectors, templates, and vertical solutions that can be seamlessly integrated with Service Creatio to expand its functionality.
One platform
Service Creatio is built on top of an enterprise-grade
Creatio Composable Pricing
Review value-based pricing with the ability to add apps and components on the fly. Get your Creatio pricing with just a few clicks.
