AI-powered full-cycle service management platform
Use customer data to provide efficient service, nimbly manage cases and requests, increase productivity with consolidated agent desktop experience, and orchestrate omnichannel communications and collaboration
Highly recognized by
Gartner CRM CEC MQ 2021
Forrester Core CRM Wave 2022
Users Love Creatio
Boost
customer satisfaction
with composable
service applications
Case management
Intelligent case management and service automation
Case and service request management of any type and complexity, automated case registration, classification,
Customer 360
Complete view of contacts and accounts
360-degree view of contact and account data with a complete omnichannel engagement history across the entire customer journey.
Generative AI and Machine Learning
Out-of-the-box tools and models for
A comprehensive set of AI/ML models for service data classification, case routing, prediction, prioritization, intelligent search and recommendations, customer segmentation, intent analysis, and cutting-edge generative AI use cases.
Contact Center
Service agent desktop with real-time communications and customer data
Intelligent queue management and case distribution, consolidated agent desktop with access to customer data, assigned tasks, analytics, and communications tools.
Knowledge Management
Consolidated knowledge management with built-in user engagement
Advanced knowledge management capabilities. Interactive knowledge base, flexible sharing and collaboration workflows, easy-to-use tags and cross-links for quick search and classification, and user engagement.
Productivity
Seamless task management, communications, and team collaboration
Collaborative task management, agent schedule management, seamless calendar and email synchronization, notifications and alerts, flexible personal productivity dashboards, and team collaboration tools.
Connect Service Creatio to your existing tools
Creatio Copilot for Service
Powerful AI-capabilities to increase efficiency and productivity of your service teams
Suggest next steps
Case sentiment analysis and response generation
Case routing
Dashboard summary
Suggest topics for the knowledge base
Achieve service excellence with more composable capabilities
Service performance analytics
Rich dashboards and service reporting with in-depth no-code configuration tools to track service KPIs in real-time as well as run historical analysis.
Service workflow management
End-to-end workflow automation and monitoring tools to streamline a wide range of service processes.
Field service
Robust tools to prioritize, schedule, execute, and improve the efficiency of field service visits across different types.
Omnichannel communications
Complete set of popular communication options to manage customer and team communications from one place, track history, and autofill customer data.
IT service management
Robust tools to consolidate and handle an end-to-end IT service management cycle.
Queue management and routing
Automated queue management and case routing workflows to boost the productivity of service agents and minimize case resolution times.
Problem management
Full-cycle automation for problem management, from problem identification and classification to resolution and closure, with detailed history and analytics.
Service level agreements
Flexible tools to define, activate, and manage all types of SLAs, with complete history tracking of SLA agreements/activations.
Integrations and marketplace
The universe of apps, connectors, templates, and vertical solutions that can be seamlessly integrated with Service Creatio to expand its functionality.
One platform
Automate your marketing, sales, service and vertical workflows with no-code and a maximum degree of freedom.
Service Creatio is built on top of an enterprise-grade no-code platform - Studio Creatio. Use Studio capabilities to easily configure Service Creatio at speed and scale without special skills needed.
Creatio Composable Pricing
Review value-based pricing with the ability to add apps and components on the fly. Get your Creatio pricing with just a few clicks.
"Creatio centralizes our member service, relationship management, sales, and communications. The no-code capabilities supercharge our ability to deliver value to users with intuitive workflows and rapid delivery."
Matthew Pincoski
Director of Engagement
Systems at Ent Credit Union
Systems at Ent Credit Union
Trusted By our Customers
