Industry Leadership, Innovation, and Customer Service Excellence:
Lee Trans Leverages Creatio
for Breakthrough Performance
A leader in transportation compliance
and risk management uses Creatio to fortify
its position at the forefront of innovation
Lee Trans Transportation Compliance, based in Texas, is a prominent name in transportation compliance and risk management for the trucking industry providing services in several southern US states. In the last decade, the technology at Lee Trans has set an industry standard, distinguished by exceptional customer service. They offer various tools to help clients with regulations, fleet management, and audits.
Lee Trans continues to innovate by providing robust services and employing professionals to offer creative solutions to compliance challenges. Their growth and success have been driven by an emphasis on integrity and responsiveness to client needs. More recently, the transportation compliance giant recognized a need to evolve its technological backbone to continue delivering unparalleled customer service. The journey towards this transformation began with the engagement of Creatio and its partner, Techosystems.
Over the years, Lee Trans has been excited to be among Creatio’s advocates, often sharing their success story and actively promoting the innovative solutions that Creatio offers. This advocacy not only showcases Lee Trans’s satisfaction with Creatio’s offerings but also reinforces their position as forward-thinkers in the industry, constantly seeking ways to innovate and improve.
On a path to
efficiency and growth
The search for a new platform was a critical juncture for Lee Trans, a company at the crossroads of innovation and expansion. Having identified limitations with their previous systems, they needed something more agile and responsive. Their pursuit led them to Creatio, and they were immediately drawn in by its no-code platform and composable architecture. These unique features promised a maximum degree of freedom, an aspect that resonated with Lee Trans’s desire to continually adapt and evolve. The ease of customization meant that they could tailor the system to their exact needs without becoming bogged down in complex coding or system modifications. Smooth integrations with existing systems were not only possible but encouraged, ensuring that the transition would be seamless and the learning curve minimal.
These features aligned perfectly with Lee Trans’s need to innovate quickly and efficiently, allowing them to focus more on strategy and less on the technological hurdles that had previously slowed them down. The decision to switch to Creatio was more than a technological choice; it was a strategic move that placed them on a path toward greater control, efficiency, and growth within their industry.
With Creatio, Lee Trans successfully built 270 processes, automating many manual systems, and replacing them with more streamlined and integrated solutions. Unlike before, they could now develop these solutions internally, without the need for an army of developers. To make this happen, Lee Trans embraced Creatio’s fusion team model from the No-code Playbook. This delivery model represents a multidisciplinary team with members coming from both the business function and IT to collaborate. Most of the key roles are still driven by the business unit, but some specialized no-code roles sit within an IT individual or group.
At Lee Trans, there are just three users needed to actively develop on the Creatio platform, and only one designated developer is required to fine-tune the solutions. This utilization of the Creatio fusion team model allowed Lee Trans to maintain agility and innovation without sacrificing quality.
At the forefront of the
transportation compliance industry
The transformation that Lee Trans underwent was profound and multifaceted. By utilizing Creatio’s platform, Lee Trans was not only able to do more with less, but they also gained the ability to craft solutions that were tailor-made to fit their unique requirements. This wasn’t just a matter of convenience; it marked a dramatic shift in how the company approached its internal processes. Their ability to save significant resources annually was an unmatched benefit, allowing them to redistribute those savings into other vital areas of their business. But it went beyond mere cost-saving. The continual enhancement of their processes, facilitated by the flexibility and ease of customization provided by Creatio, empowered Lee Trans to innovate and refine their services in ways that were previously unimaginable.
It allowed them to replace several manual systems, automating them within Creatio, leading to greater efficiency and consistency. The ability to develop solutions internally without relying extensively on external developers furthered their autonomy, making them more agile and responsive to changes in the market and regulatory landscape. This wasn’t just a change in technology; it was a comprehensive evolution that positioned Lee Trans at the forefront of the transportation compliance industry, aligning technology with strategy in a seamless fusion that promised long-term success and growth.
The most significant aspect of this change is that our system now performs beyond anything we’ve seen before. I no longer need to rely on front-end, client-facing personnel for internal improvements. While we have developers to refine our work, we’re getting most of the way there ourselves, reaching about 90% completion before needing their expertise. What’s exciting is that we’re creating foundational pieces that can be further developed for future automation. The tangible results are impressive: I’m saving a substantial amount each year, our processes are operating more smoothly, and we have the flexibility to enhance existing components, amplifying their effectiveness tenfold.
A foundation for continuous
innovation and growth
The search for a new platform was a critical juncture for Lee Trans, a company at the crossroads of innovation and expansion. Having identified limitations with their previous systems, they needed something more agile and responsive. Their pursuit led them to Creatio, and they were immediately drawn in by its no-code platform and composable architecture. These unique features promised a maximum degree of freedom, an aspect that resonated with Lee Trans’s desire to continually adapt and evolve. The ease of customization meant that they could tailor the system to their exact needs without becoming bogged down in complex coding or system modifications. Smooth integrations with existing systems were not only possible but encouraged, ensuring that the transition would be seamless and the learning curve minimal.
About
Techosystems specializes in bringing people, processes, and technology together to streamline and improve business results. With 15+ years of CRM experience and 20+ years of integration and automation experience, Techosystems has implemented over 100 system implementations of all shapes and sizes. The company uses its experience to provide best practices to ensure customer success.
