Creatio CRM
one platform to automate end-to-end customer journey with no-code and a maximum degree of freedom
Users Love Creatio
Creatio Recognized as a Leader in the 2023 Gartner's Magic Quadrant for B2B Marketing Automation Platforms
Creatio Named a Leader in the 2021 Gartner® Magic Quadrant™ for Sales Force Automation for the Third Year in a Row
Creatio Positioned as the Only Leader in the 2024 Forrester Wave™: Low-Code Platforms For Citizen Developers
Ready-to-use platform to automate marketing campaigns and lead management workflows with no-code and maximum degree of freedom.
Explore Marketing Creatio
End-to-end platform to automate sales processes of any type with no-code and maximum degree of freedom.
Explore Sales Creatio
Omnichannel platform to automate customer service workflows of any complexity with no-code and maximum degree of freedom.
Explore Service Creatio
Why Creatio CRM?
What you can do with Creatio CRM
Maximize cross-team collaboration
Align your sales, marketing, and service teams with a seamless lead to repeat customer process based on the unified Creatio CRM workflows and single-source database.
Increase efficiency of campaigns
Create and manage multichannel marketing campaigns of any type and complexity. Evaluate marketing efficiency and optimize campaigns with rich CRM analytics.
Increase win rates
Automatically identify the areas where you need to improve your sales efforts. Analyze and track your sales pipelines by stages, best reps, win/loss rate, etc.
Enhance customer experience
Improve customer service, accelerate response times, and personalize customer communications across all channels. Boost your CSAT, NPS, and CES scores.
Boost cross and up sales rates
Access comprehensive customer data with insights into customer buying behavior, preferences and needs. Identify the most relevant products and services you could cross-sell and upsell.
Build customer-first organization
Adapt to changing customer needs and market trends by continuously optimizing your CRM workflows, creating new applications via no-code, and using AI/ML to predict the best customer strategies.
Genuine care for our clients
Creatio CRM Key Features
Unified CRM experience
Boost productivity and collaboration with the unified UI/UX, shared database, and multi-team, multi-workspace data processing workflows across all Creatio CRM modules
360-degree customer
view
Deliver personalized customer experiences with full visibility into the customer’s profile, history of interactions, and AI/ML-generated insights based on customer-specific internal and external data.
Unlimited no-code
customization
Create unique business applications on top of Creatio CRM and customize its core modules with a rich set of no-code tools for UI/UX development, workflow automation, data modeling, integrations, and more.
End-to-end workflow
automation
Design and automate CRM, operational, and vertical-specific workflows of any complexity and across multiple business functions, use cases, and channels.
Real-time analytics and
reporting
Apply extensive built-in analytics, reporting, and KPI monitoring tools for common CRM scenarios as well as easily design custom dashboards and vertical-specific BI applications with no-code.
What our customers say
We are utilizing Creatio as an enterprise CRM and business process management solution. Implementing Creatio is a part of our digital transformation journey.
From large-scale case processing automation to customized SLA management tools, omnichannel communication solutions, and actionable customer analytics, the system serves us as a one-stop-shop in delivering great customer experience.
Creatio's low-code/no-code capabilities make it possible to gain autonomy and efficiency, projects that used to take months are now completed in weeks or even days.
We customized the platform and built workflows that help complete all the tasks quickly. Single customer view and data-driven analytics enable us to operate more efficiently and increase conversion rates.
Studio Creatio simplifies and streamlines our software development lifecycle. It makes debugging, testing, and deployment process so much easier.
Creatio is a foundation for designing and management of all internal business processes. We customized our lead and opportunity management processes, automated complex compliance processes, and customer onboarding.
Creatio provides advanced analytics and reporting capabilities to track performance, identify areas of improvement and make data-driven decisions for your sales and marketing departments.
We are now equipped with intelligent solutions to handle all customer-facing processes: sales, marketing, customer service operations, medical underwriting, and claims management.
FAQ
What is CRM?
СRM stands for Customer Relationship Management and refers to the software that enables businesses to turn prospects into customers, engage and nurture leads, and retain existing clients, covering the whole customer lifecycle. The main goals of using a CRM platform are to improve a company’s relationships with clients, increase loyalty and close rates, and drive profits.
What does a CRM do?
Customer relationship management (CRM) software helps businesses acquire new customers, win their trust and satisfaction, and retain them by organizing their information, such as order history, preferences, or service cases, in a way that assists in building stronger relationships with them.
What are the three types of CRM?
The three types of CRM are collaborative (connects different departments with a single source of truth to align their activities), operational (offers flexible tools to create, monitor, and optimize customer-facing business processes), and analytical CRM systems (emphasize reporting capabilities and AI/ML-powered predictive analytics to clarify customer-facing activities to managers and executives).
What is the price of CRM?
The cost of the CRM products is estimated per user/month and depends on many factors such as functionality, the type of system deployment (cloud or on-premise), level of customization, etc. Creatio CRM starts from $40 per user/month.
How to choose the right CRM for my business?
The best place to start is by requesting a demo tailored to your specific business needs. The basic requirements for any CRM include user-friendliness and functionality, offering interfaces that are easy to use and can be customized without coding. Integration capabilities with other services and apps are crucial, as is scalability. Your chosen CRM should be able to handle a growing client database effortlessly and accommodate the addition of new users or teams at any time.
How do I start using CRM?
Start by defining your CRM strategy, including what goals you want to accomplish and the actions to do it. Then select a CRM platform and import existing customer information and contacts, customizing data entry fields and dashboards for a convenient view. Add tasks, files, tags, notes, and other business information to the CRM and configure automated analytics and workflows for the tasks that don't require human involvement. Now, you can leverage marketing CRM to create campaigns and manage your sales funnel. Try Creatio CRM for free to explore this process.
