Webinar | ENG | Building a strong customer experience culture | xAfrica

Online

webinar

MAY 30 Tuesday | 11:00 GMT

BUILDING A STRONG CUSTOMER EXPERIENCE CULTURE WITH NO-CODE

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for the webinar

WEBINAR DESCRIPTION

Customer needs are rapidly changing. This webinar will focus on the importance of creating a customer-centric culture within the contact centre, and provide insights on how to foster a culture that prioritises the customer experience.

Speakers

Chi Nwafor

President/COO, xAfrica

Adinor Puplampu

Partnerships & Liaison Executive, CX Professionals Ghana Association

Rita Declan

Head of Contact Center, GTBank Ghana

Vic Omelchenko

CEO, Banza

Agenda

11:00 – 11:05

WELCOME SPEECH

Chi Nwafor
President/COO, xAfrica

11:05 – 11:25

Importance of a best in class customer experience platform and how it impacts business growth

Rita Declan
Head of Contact Center, GTBank Ghana

11:25 – 11:45

How no-code helps businesses to accelerate and improve customer experience

Vic Omelchenko
CEO, Banza

11:45 – 11:55

Q&A session

11:55 – 12:00

Closing remarks

Adinor Puplampu
VP, Partnerships & Liaison Executive,
CX Professionals Ghana Association

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