Credins Bank Selects Creatio to Lead Its Digital Banking Transformation

Creatio, a global vendor of an AI-native platform to automate workflows and CRM with no-code, announces that Credins Bank has selected its platform to spearhead the bank's digital transformation initiative. The implementation aims to bring cutting-edge automation and unified customer relationship management to enhance the bank's service delivery.  

As one of the leading financial institutions in Albania, Credins Bank provides comprehensive banking services across retail and commercial segments. Committed to innovation and driven by its mission to be Albanians' number one choice, the bank is focused on modernizing its operations and delivering seamless, personalized customer experiences through technology.  

Creatio's AI-powered, no-code platform is set to empower Credins Bank with a comprehensive 360-degree view of customer data, seamlessly integrating information across systems to enable highly personalized interactions and data-driven decision-making. This transformative solution will be implemented by Creatio's trusted partner Facilization, renowned for its extensive experience and expertise in financial sector integrations. The platform will elevate the bank's operations with advanced marketing tools, streamlined loan origination workflows, and enhanced support for customer service and non-lending transactions, such as payments and account management. By automating critical processes and unifying workflows, Creatio will drive significant operational efficiencies, accelerate service delivery, and reinforce Credins Bank's leadership position in Albania's financial sector. 

"At Credins Bank, we envision a future where banking services seamlessly integrate into our customers' lives and partnering with Creatio is a crucial step toward achieving this vision." Said Migena Roshi, Director of the Department of Strategic Planning and Project Managmenet at Credins Bank.   

"Creatio is proud to empower Credins Bank on its digital transformation journey. By leveraging AI-driven automation and unifying workflows, the bank is well-positioned to deliver exceptional value to its customers, streamline operations, and maintain a competitive edge in an evolving market," said Gereint Collier, Customer Success Director, Europe, at Creatio.  

The no-code platform was selected for its proven track record in the banking sector, extensive no-code capabilities, and ability to support phased implementation. Facilization will lead the deployment, ensuring it aligns with the bank's strategic objectives while equipping Credins Bank with expertise to fully leverage the platform in transforming its operations.

About Credins Bank  

Credins Bank stands as a cornerstone of Albania's financial sector, proudly ranking among the top five largest banks in the country. Renowned for its leadership, it holds the top position in loan portfolios and ranks second for total assets and deposits. As a universal bank, Credins Bank delivers a wide array of innovative banking products and services, empowering individuals, families, businesses, and institutions to achieve their financial goals. Established in 2003 as the first bank with Albanian capital, Credins Bank is headquartered in Tirana and operates a dynamic network of 50 branches, ensuring its services reach every corner of Albania.  

About Facilization  

Founded in 2009 in Tirana, Albania, Facilization is a leading IT services and software company specializing in solutions for banks and financial institutions. With expertise in RegTech and FinTech, Facilization has implemented, migrated, and customized financial solutions across seven European countries. Its proprietary software is currently used by 11 banks across Europe. 
 
About Creatio  

Creatio is a global vendor of a no-code platform to automate workflows and CRM with a maximum degree of freedom. Millions of workflows are launched on the platform daily in 100 countries by thousands of clients. Genuine care for clients and partners is a defining part of Creatio's DNA.