Bpm’online extends local presence in Asia Pacific by adding Web Design Magic to partner network

Bpm'online, whose process-driven CRM for marketing, sales and service helps thousands of organizations win more customers, welcomes a new consulting & implementation partner, Web Design Magic, a progressive web development company with offices in Australia, Singapore and Hong Kong.

Web Design Magic is a global provider of powerful, reliable and robust web solutions with more than 17 years of experience in web design and development, web programming and graphic design. Web Design Magic leverages the latest technologies to ensure that their solutions meet the latest industry standards.

Bpm’online’s unified platform that is capable of connecting the dots between marketing, sales and service, is a great addition to Web Design Magic portfolio. Unlike traditional CRM systems, bpm’online’s process-driven CRM allows for adjusting customer-facing processes so that companies have the needed level of agility and flexibility to constantly test different approaches and processes to see what works best. As a result of the new partnership, Web Design Magic will be able to provide more businesses from the Asia Pacific Region with powerful CRM solutions empowered with a sophisticated BPM engine.

“Web Design Magic is happy to announce our official partnership with bpm’online CRM, the leading process-driven CRM software. This relationship allows Web Design Magic to fill the gap between Content Management Systems (CMS), Customer Experience Management Systems (CXM) and Customer Relationship Management (CRM),” said Daren Hawes, CEO of Web Design Magic. “In the past we had to end our conversations with customers when they had a need in CRM but now we can offer a full-fledged system that helps our customers deliver a completely different experience to their clients. It just makes sense to wire CMS, CXM and CRM into one solution. It is very clear that bpm’ online CRM fits well into the culture of our organisation around quality, support and popularity. We are all looking forward to fantastic times ahead!”

“The demand for advanced CRM systems is soaring as organizations look for intelligent solutions to help them organize customer-facing operations in all available communication channels. Bpm’online always strives to give its customers the ultimate product experience and value that enables them to streamline business operations and gain a genuine competitive advantage in this demanding digital environment. Through the strategic alliance, bpm’online will equip more businesses from Asia Pacific region with its top-notch and intelligent tools designed to streamline, orchestrate, and automate key marketing, sales, and service processes,” said Katherine Kostereva, CEO and Managing Partner at bpm’online.

About Web Design Magic

Web Design Magic provides professional, powerful, reliable and robust CRM solutions to enable small, medium and large enterprises achieve their business objectives. Web Design Magic uses tried and tested technology to comply with e-legislative requirements and underpin their delivery with great customer service.