Our support department is undergoing an exciting expansion, and we are looking for a passionate and experienced Team Lead to join our Support Development Team.

At Creatio, you will not just fill a position; you will be part of a vibrant culture committed to innovation, teamwork, and professional growth. We pride ourselves on nurturing talent and offering opportunities for career advancement within a supportive environment.

Proficiency:

  • Solid experience in JavaScript, C#, and SQL (T-SQL) at an intermediate+ level
  • A strong background in web application development and integrating various web applications
  • Understanding of product development processes, knowledge of CI/CD processes
  • Proficiency in logging, debugging code and database queries to identify and resolve issues
  • Ability to analyze and optimize query execution plans
  • Upper-Intermediate level of English
  • Proven ability to lead, motivate, and mentor technical teams, fostering growth and innovation
  • Outstanding verbal and written communication skills that resonate with clients and foster team collaboration
  •  A knack for delivering excellent customer service and building strong interpersonal relationships
  •  Ability to juggle multiple tasks simultaneously while prioritizing effectively to meet deadlines. 

Responsibilities:

  • Monitor and enhance the efficiency of L3 support team, implement key performance indicators (KPIs) to assess team performance and quality.
  • Assist in the hiring, onboarding, and training of new team members, conduct training sessions to develop skills and evaluate competencies.
  • Identify and escalate subsystem issues to product developers for resolution.
  • Implement strategies for the early detection of performance issues.
  • Collaborate with the team to develop action plans for complex issues.
  • Manage high-priority customer issues to ensure quick resolution.
  • Create and initiate new strategies to improve the efficiency of the L3 support team. 

What to expect from us: 

  • the award-winning product (a Leader in Gartner Quadrants) to be proud of;
  • a remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide;
  • culture of genuine care, ownership, dedication, and high standards (learn more here);
  • a vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties;
  • caring for your health: Creatio offers several options for medical insurance together with our medical partner;
  • Creatio offers all team members competitive pay;
  • paid leave options for life-qualifying events, sicknesses, etc;
  • nice and modern hub in the Warsaw city center to get acquainted with colleagues or to gain some quiet space for concentration.