The report provides an overview of the customer service market and 24 providers to help enterprises easily navigate the offering
Creatio, a global vendor of a no-code platform to automate workflows and CRM with a maximum degree of freedom, today announced it has been recognized in The Customer Service Solutions Landscape, Q4 2023 by Forrester Research. The report provides an overview of 24 vendors to give customer service business and IT leaders insights into the value they can expect from customer service solution vendors, learn how vendors differ, and investigate options based on size and market focus.
According to Forrester, “Great CX has a positive impact on top-line revenue, as quantified by increased customer retention, enrichment, and improved relationships. Customer service is a cornerstone of a company’s CX strategy and is critical to driving business growth. In Forrester’s Priorities Survey, 2023, 78% of business and technology pros working in customer service departments say that improving CX is a top priority for the coming year.”
The product recognized among notable vendors in the report is Service Creatio. Creatio believes it has been recognized thanks to its unique no-code composable architecture that provides organizations with the freedom to own their automation. It allows business teams to create and deploy enterprise-ready solutions at speed and scale, assembling applications from available components.
Service Creatio can be used as a standalone product or deployed as a part of CRM bundle. Users can take advantage of Creatio’s composable application approach and leverage no-code capabilities of the platform to easily extend and customize the solution without a line of code and special skills needed.
The full report is available at the Forrester website to active subscribers or for purchase.
Request a live demo of the highly recognized Service Creatio.
About Creatio
Creatio is a global vendor of a no-code platform to automate workflows and CRM with a maximum degree of freedom. Millions of workflows are launched on our platform daily in 100 countries by thousands of clients. Genuine care for our clients and partners is a defining part of Creatio’s DNA.
