The company has released call script functionality for the Creatio platform to help agents drive communications with customers and achieve maximum performance
Creatio, a global vendor of a no-code platform to automate workflows and CRM with a maximum degree of freedom, today announced its partner Velvetech has released dynamic call script capabilities as a part of the Contact Center Product Suite and a standalone app for the Creatio platform.
Call Scripts for Creatio helps contact center agents and sales representatives navigate conversations with customers and deliver more tangible outcomes. With this functionality built right into the Creatio UI, companies that rely on customer communications can reach a significant boost in performance.
The call script functionality allows Creatio users to set up a business process by adjusting its steps and templates. It then becomes easy for an agent to run the script according to that process and rely on a guided conversation during the call. In addition to such tremendous support in increasing efficiency, call scripts help contact center employees elevate the service quality and new agents onboard faster.
With the power of Creatio’s no-code process designer and ready-made composable elements, users can easily integrate customer data and automatically run actions like opening specific files into the agents’ call script. Now everything can be found in one place, and there’s no need to switch between various tools and resources or rely on handwritten notes.
As a long-standing partner of Creatio and a leading provider of call center solutions, Velvetech is always enthusiastic about extending its products with new functionality to help contact centers improve their performance and drive communications. Besides the Contact Center Product Suite for Creatio, the company offers a set of connectors for the most popular phone systems like Amazon Connect or RingCentral and the company’s own VELVETEL VoIP Telephony Service — all of these can be found on the Creatio Marketplace.
Yuri Yushkov, the CEO of Velvetech, notes, “Our team keeps supporting clients by continuously delivering new solutions and enhancing existing ones. Our experience allows us to dive deep into the field of customer communications and know exactly what it takes to drive performance. Velvetech and Creatio work hand in hand to provide maximum value for clients and exceed their expectations by taking contact center operations to the next level.”
About Velvetech
Velvetech LLC is an award-winning custom software development and consulting company from Chicago, IL that facilitates innovation and growth in the mid-size market. The company’s core services include enterprise software integration, business communications technology consulting, provision of intelligent AI/ML-enabled call centers, web and mobile apps. Relying on our thought leadership and technology expertise, our client partners get solutions that enable rapid implementation of their development strategies and lead to superior business results.
About Creatio
Creatio is a global vendor of a no-code platform to automate workflows and CRM with a maximum degree of freedom. Millions of workflows are launched on our platform daily in 100 countries by thousands of clients. Genuine care for our clients and partners is a defining part of Creatio’s DNA.
