The company has implemented essential changes to AI Call Analytics Platform designed to further advance call center operations and help agents work more effectively
Creatio, a global vendor of one platform to automate workflows and CRM with no-code and a maximum degree of freedom, is thrilled to announce their partner Velvetech has just released a range of new functionalities for AI Call Analytics Platform. AI Call Analytics Platform is a solution that smoothly integrates with the Creatio platform and powers up its capabilities. The company has implemented essential changes designed to further advance call center operations and help agents work more effectively.
The list of improvements includes:
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Improvement of speaker identification to 100% accuracy for better keywords detection and agent scoring
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Ability to synchronize call recordings manually
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The introduction of a new transcription provider allows for achieving a 2x increase in cost-effectiveness and a 10x increase in transcription speed
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Dates, phones, card numbers, and other required entities are now detected and highlighted automatically in transcripts. In case this data is sensitive for your business, it can be automatically removed from the transcript with the OOTB functionality.
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Improved the call analytics Creatio setup experience for VELVETEL users
Velvetech, a Chicago-based custom software development company, has been a long-standing certified Creatio partner and a leading provider of call center solutions that can be found on the Creatio Marketplace. Among them is VELVETEL VoIP Telephony Service for Creatio designed to facilitate effective communications. The company also provides a range of connectors for the most popular phone systems, such as RingCentral or Amazon Connect, to support omnichannel customer engagement.
In addition, Velvetech offers the AI-Powered Call Analytics Platform that can be part of Contact Center Product Suite or come as a stand-alone solution. It features call transcripts, agent auto-scoring, in-depth call details, and informative dashboards. The solution helps elevate customer experience, control calls quality, train new employees, and facilitate marketing and sales campaigns.
The Velvetech team constantly works on delivering maximum value for end users and further improving the products. With the recent update, AI-Powered Call Analytics Platform receives new features that improve the solution’s performance and help agents stay on top of their productivity.
“Velvetech is always eager to support companies that rely on contact center operations and involve customer interactions. Together with our partner Creatio, we deliver solutions to help facilitate the work of sales, service, and marketing teams and streamline the experience of both call center agents and customers. As we are developing new tools and features, our clients are taking advantage of improved communications — the successful result that we’re proud to be part of,” says Yuri Yushkov, the CEO of Velvetech.
About Velvetech
Velvetech LLC is an award-winning custom software development and consulting company from Chicago, IL that facilitates innovation and growth in the mid-size market. The company’s core services include enterprise software integration, business communications technology consulting, provision of intelligent AI/ML-enabled call centers, web and mobile apps. Relying on our thought leadership and technology expertise, our client partners get solutions that enable rapid implementation of their development strategies and lead to superior business results.
About Creatio
Creatio is a global vendor of one platform to automate workflows and CRM with no-code and a maximum degree of freedom. Millions of workflows are launched on our platform daily in 100 countries by thousands of clients. Genuine care for our clients and partners is a defining part of Creatio’s DNA.
