Bpm’online, a global business software company leading in the space of business process automation and CRM, deployed its intelligent platform at KTC Control AB (KTC) – one of the world’s leading players in intelligent green energy systems. In just two short months, with the support of ChessIT – a group of proficient CRM consultants – KTC employees begun to engage and inspire customers and prospects across every digital touchpoint better than ever before.
KTC, with over 30 years’ experience in the energy optimization industry, operates out of two offices in Sweden; one in Gothenburg and the other in Stockholm. KTC’s primary goal is to accelerate the transition to free energy by using local energy systems and environmentally friendly energy production, all while ensuring maximum comfort for residents. The eco conscious company actualizes this much needed and inspiring feat by focusing on renewable energy sources and climate-smart cooperation between various energy systems.
Since deploying bpm’online sales enterprise, KTC has been able to construct a single view of its customers and accelerate sales processes. “We wanted the modern, robust solution, something that gave us a better view of the client and their journey with us,” pointed out Sanna Fager, Business and Market Developer for KTC. With bpm’online, employees at KTC boast cutting-edge end-to-end sales cycle management automation tool to propel future business growth. Bpm’online’s sales automation is backed by an intelligent low-code platform which allows users with no technical skills to swiftly design, execute and optimize sales processes.
“Our absolute favorite is the business process designer. Bpm’online has given us the tool we needed to control organizational sales processes. Like, how the sales team are going to work with leads and opportunities,” said Sanna, “it’s fantastic and absolutely so easy to do. Imagine constructing a 15-piece puzzle – that’s how easy it is to build processes with bpm’online’s user-friendly designer interface.”
KTC is benefitting from this innovative solution because of their ability to drive quick process improvements as needed. This, in turn, is enhancing customer experience and drives better sales results, as employees are able to provide more personalized and informed decisions.
Impressively, ChessIT delivered a useable product in just two months.“The configuration of bpm’online was fairly fast. It was great to be up and running so quickly, and applying bpm’online’s benefits in what felt like almost immediately,” said Sanna. “We used mostly the out-of-the-box processes, did a few language modifications and process customizations. As our company grows, we can reconfigure or build new processes as we need.”
KTC believes that it’s important for all sales associates to know everything about a customer. Information needs to be accessible, sharable and sortable. “Bpm’online’s dashboards help us prioritize customers – here is a customer that we haven’t spoken to in a while so we have to keep up this activity. Good for prioritization. We now can have data on the number of sales projects, where are we in the funnel and what else we need to do,” informs Sanna.
KTC’s goal is to achieve 100% happy customers. “Bpm’online is key to achieving this goal,” confides Sanna.
About bpm’online
Bpm'online is a global business software company leading in the space of business process automation and CRM. The company has been highly recognized as a market leader by key industry analysts. Its intelligent platform accelerates sales, marketing, service and operations for thousands of customers and hundreds of partners worldwide. The mission of bpm’online is to help companies ACCELERATE!
For more information, please visit www.bpmonline.com
About ChessIT
ChessIT is a business software implementation company focused on smart CRM and business processes. With unique expertise and experience in implementing IT support, tailored to ChessIT’s clients' business processes, using the best CRM platforms in the market, it can offer unparalleled business value to unparalleled cost.
For more information, please visit www.chessit.se
About KTC Control AB
KTC, with over 30 years’ experience in the energy optimization industry, operates out of two offices in Sweden; one in Gothenburg and the other in Stockholm. KTC’s primary goal is to accelerate the transition to free energy by using local energy systems and environmentally friendly energy production, all while ensuring maximum comfort for residents.
For more information, please visit www.ktc.se
